INTRODUCTION

Every organisation exhibits interdependence, all business objectives are accomplished through collaboration between different employees and inter-departmental cooperation. New technologies have made this process easier however the underlying foundations are by the employees within the organisation. This training course makes clear how organisations benefit when relationships are strong between colleagues, productivity can also increase in an interactive environment where employees appreciate and enjoy their work more due to camaraderie and the principles they learn through conflict resolution, communication as well as solving problems and making decisions together.

DURATION

5 Days

LEARNING OBJECTIVES

By the end of the training, the participants should be able to;

• Study the most effective communication methods
• Analyse efficient team operation and business processes
• Explain how to give and receive constructive feedback
• Study various problem solving and conflict resolution strategies
• Understand the dynamics of an efficient work group
• Improve time management and productivity skills

TOPICS TO BE COVERED

Module 1

The infrastructure of high productivity teams

• Team operations analysis
• Focus on individual strengths and task assignment
• Four team type analysis
• Understand the role of the leader

Communication fundamentals

• The basics steps for successful communication between two peers
• How to present an idea in a persuasive manner
• Oral communication techniques
• Defeat communication barriers
• Introduction to active listening strategy

Module 2

Feedback Theory

• How to give effective constructive criticism
• How to receive feedback
• Discussion on various approaches to dealing with difficult employees
• Johnson and Johnson method of feedback
• Thomas-Kilmann conflict mode diagnostic system
• Evaluate different influencing methods

Module 3

Group Dynamic Analysis

• How to create and encourage excellent work performance
• Erase group dynamic inefficacies
• Develop an understanding of each individuals strengths and contributions
• Rating your group

Module 4

Group Decision Making

• Vroom-Yetton Leadership model
• Evaluate the different methods that a team can come together to make a decision
• Pros and Cons of group decision making
• Von Oech mental lock and how to destroy it
• How a group can agree with a final consensus

Module 5

Group Problem solving

• Brain storm application
• Von Oech mental lock
• The 6 thinking hats of DeBono
• How to use creativity within problem solving

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: training@fineresultsresearch.org

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: training@fineresultsresearch.org

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.