Use of Balanced Score Card Approach in Boosting Organizational Performance

Course Date Onsite fees: Location Register
02/09/2024 To 06/09/2024 1,000 USD, 90,000 Ksh Nairobi
02/12/2024 To 06/12/2024 1,000 USD, 90,000 Ksh Nairobi



Boosting of organization performance calls for a formal approach to strategic performance management. One of these approach is a Balanced Scorecard approach and it enhances organizations’ better strategic planning, improved strategy communication & execution, better alignment of projects and initiatives, better management information, improved performance reporting, better organizational alignment and better process alignment. This course will help translate their business strategy into a balanced set of objectives covering Finance, Customer, Internal Processes and People. Use of Balanced Scorecard approach, helps organizations to have clear measures and targets of their anticipated performance and helps leaders to steer their organization towards its long-term goals, and engages managers and staff to contribute more fully to its success.


5 Days

Who should attend?

·        Project Managers,

·        Senior Managers,

·        Engagement Managers,

·        Account Managers,

·        Onsite Coordinators,

·        Delivery Managers,

·        Functional Managers,

·        Programme Managers,

·        Directors,

·        Executives,

·        Individuals interesting in understanding and using Balanced Scorecard for Strategic Performance Management and Measurements.

·        Executives

·        Managers with responsibility for creating or managing a Balanced Scorecard

·        Financial Officers and Controllers

·        Process Managers

·        Strategic Planning Managers


 Course objectives

At the end the training participants will be able to:

·        Develop objectives, measures and targets that are aligned to the Balanced Scorecard

·        Translate strategy into tangible results to be measured and monitored

·        Align people and resources to focus on achieving the strategy

·        Adjust and enhance strategy in line with a changing environment

·        Build a Balanced Scorecard from scratch, based on your organization’s strategy

·        Acquire the knowledge and skill to plan, implement and manage the Balanced Scorecard based Performance Management system

·        Understanding the Balanced Scorecard framework to build Performance Management System

·        Use the balanced scorecard as a strategic planning approach;

·        Able to align the Performance Measures to the Organization business strategy

·        Develop key result areas that are balanced scorecard compliant;

·        Learn to successfully design, capture, track and manage the established Performance Measures

·        Learning about potential challenges in implementing Balanced Scorecard and how to overcome

·        Appreciate the challenges and strategies for cascading the balanced scorecard;

Course outline

Module 1: Introduction to the Balanced Scorecard

·        Balanced Scorecard concepts

·        Introduction to the Balanced Scorecard

·        Understanding Balanced Scorecard Terminologies

·        Introduction to Performance Measurement and Management

·        Benefits of the Balanced Scorecard

·        Beginning with a Vision

·        The Financial, Customer, Process Perspectives in Detail

·        Strategy Maps and Strategic Themes

·        Lag and Lead Measures / KPIs

·        Constructing a Strategy Map

Module 2: Design of Balanced Scorecard and Understanding Strategy

·        The Balanced Scorecard Development Process

·        Understanding Organizational Strategy

·        Creating a Strategy-centric Organisation

·        Engaging the Leadership Team

·        Developing Strategic Themes and anticipated results

·        Developing strategic objectives and drivers

·        Performing Strategic Mapping

·        Deriving Strategic Performance measures, Targets and Thresholds

·        Understanding criteria for developing Strategic initiatives

·        Exploring the Strategies of Participants’ Own Organizations


Module 3: Building Strategy Maps and Building a Complete Balanced Scorecard

·        The Learning & Growth Perspective in Detail

·        Creating a Climate for Action

·        Creating Strategy Maps for Participants Own Organisations

·        Strategic Measures / KPIs

·        Linking Strategy and Business Planning

·        Strategic Targets

·        Mapping Strategic Initiatives

·        Monitoring and reviewing the Balanced Scorecard using the latest web-based technology

·        Completing the Balanced Scorecard for Participants’ Own Organizations

·        Planning for Implementation

·        Cascading the Balanced Scorecard Across an Organization


Module 4: Implementation of Balanced Scorecard

·        Understanding Implementation Challenges

·        Aligning the strategy and process throughout the organization

·        Establishing Performance Data collection & validation

·        Cascading the scorecard across organization

·        Understanding Employee Motivation

·        Linking Strategy to Resource Decisions

Module 5: Successful implementation of balanced scorecards

·        Reviewing and Enhancing Participants’ Balanced Scorecards

·        Identify Potential Pitfalls and Barriers to Implementation

·        Gaining Buy-in and Ownership for the Balanced Scorecard

·        Top Tips for Successful Creation and Implementation of a Balanced Scorecard

·        Making a Personal Plan of Action based on the Training





This training can also be customized for your institution upon request. You can also have it delivered your preferred location.

For further inquiries, please contact us through Mobile: +254 732 776 700/+254759285295 or Email:  


·        Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.


·        The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.


·        Accommodation is arranged upon request. For reservations contact us through

·        Mobile: +254732776700 / +254759285295

or Email: 

Call us on +254 732 776 700/ +254 759 285 295
Book your Training (Training Calender)
Follow us