INTRODUCTION

Administrative roles deal with managing the day to day functions of all business departments in an effort to reduce the total work load for senior level authorities. The main job responsibility of an office administrator is to ensure the efficient performance of all departments in an organization. They act as a connecting link between the senior management and the employees. To excel in this field and fulfil your potential as an office manager, administrator or secretary there is a great emphasis on your behavioural and interpersonal skills. This training course is designed to ensure that participants learn to remain in total control and achieve all required responsibilities in an efficient and timely fashion.

DURATION

5 Days

LEARNING OBJECTIVES

By the end of the training, the participants should be able to;

• Improve multi-tasking and priority management
• ‘Think like managers’
• Learn to make snap decisions, plan and solve office related issues
• Improve communication skills and become more assertive
• Improve relationships throughout the organisation
• Learn Emotion Management
• Develop their interpersonal skills

TOPICS TO BE COVERED

Module 1

Assuming Control at Work

• Understanding the purpose of a task and it’s intended output
• Internal and external customer services
• Improve efficiency by looking at tasks logically
• Implement high leverage activities to improve timescale
• How to stay in control of your work through organisation and prioritisation
• How to streamline office systems to improve efficiency
• How to create an environment and culture that will improve office morale

Module 2

Critical Administrative Skills

• Look at ‘Mind Mapping’ techniques and it’s uses
• Project management techniques for meeting tight deadlines
• Planning methodologies – Introduction to Gannt chart
• The fundamental principles of Right Brain/Left Brain theory
• Problem solving techniques
• How to arrive at a decision and the various decision making tools available to us
• Meeting management and keeping concise, detailed minutes
• How to deal with multiple managers and organise the workload

Module 3

Communication Skills

• What are the different styles of communication available to us?
• How to be more assertive and get your point across
• The best way to say ‘No’ without offending colleagues
• Eradicate any discomfort caused when asserting yourself
• Display confidence in your communication
• Communication mistakes
• Conflict resolution techniques
• Understanding body language and its role in communicating
• Adjusting communication techniques in accordance to gender
• How to deal with clashing personalities
• Creating a healthy working relationship with senior managers

Module 4

Professional Self-Development

• How to improve your leadership skills
• How to improve listening skills in order to fully understand the vision and requirements of the task at hand
• Creating networks within the organisation
• Learn how to plan an effective presentation
• Learn how to deliver effective presentations with power and confidence
• Eradicate public speaking anxiety
• How to keep your audience’s attention and influence their opinion
• How to give and receive constructive criticism

Module 5

Self-Management

• Understanding the root causes of stress
• Relaxation techniques for keeping the mind and body sharp
• Building your self-confidence
• Learn how to deal with difficult situations
• Understand the life cycle of stressful thinking
• Understand the underlying principles of emotional intelligence
• How to integrate emotional intelligence into the workplace
• Methods for becoming more practical, self-aware and responsible

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: training@fineresultsresearch.org

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: training@fineresultsresearch.org

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.