Course Date | Onsite fees: | Location | Register |
---|---|---|---|
27/01/2025 To 31/01/2025 | 1,000 USD, 90,000 Ksh | Nairobi | |
07/04/2025 To 11/04/2025 | 1,000 USD, 90,000 Ksh | Nairobi | |
14/07/2025 To 18/07/2025 | 1,000 USD, 90,000 Ksh | Nairobi | |
13/10/2025 To 17/10/2025 | 1,000 USD, 90,000 Ksh | Nairobi |
INTRODUCTION Organisations with a customer-focused outlook believe that the businesses long term successes dependent on the organisations commitment to customer satisfaction. Customer Focus requires vigilant integration of various factors that when combined will set the organisation apart from its competitors, attract and keep profitable customers as well as motivate staff and increase productivity. This training course has been designed to teach delegates the fundamental principles, practices and skills required that leading organisations employ to deliver world-class customer service experiences as well as explain the requirements to build a customer focused culture within a department or organisation.
DURATION 5 Days
LEARNING OBJECTIVES By the end of the training, the participants should be able to;
TOPICS TO BE COVERED Module 1 The Importance of Customer Service
Module 2 Improving Customer Service Techniques
Module 3 Development
Module 4 Training
Module 5 Customer Service Assessment
*************************** TRAINING CUSTOMIZATION This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: training@fineresultsresearch.org
REQUIREMENTS Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: training@fineresultsresearch.org
PAYMENT Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org
CANCELLATION POLICY
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