Credit Control and Debt Management
Online Training - We have refined out courses to suit the dynamic world and help achieve your objective

Course Date Onsite fees: Location Register
02/09/2024 To 06/09/2024 1,000 USD, 90,000 Ksh Nairobi
02/12/2024 To 06/12/2024 1,000 USD, 90,000 Ksh Nairobi


Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.


5 Days


Course objectives

At the end of the training, participants will be able to:

·        Understand collection of overdue customer invoices

·        Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems

·        Develop strategies to reduce current customer debt

·        Contact customers using overdue invoice strategies

·        Use a phone script when handling an overdue invoice sand have all the answers to questions that might be asked

Who should attend?

·        Professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt

·        Credit Controllers, Managers & Supervisors

·        Accounts Receivable Officers, Supervisors & Clerks

·        Anyone with accounts receivable and credit collection responsibility

·        Debt Managers

·        Accounting Officers

·        Financial Administrators

·        Office Managers

·        Customer Care Department

·        Staff Members Willing To Refresh Their Credit Management Skills


Module 1:  Introduction to credit control and debt management

·        Cost of running a ledger        

·        Labour costs

·        Bad debts costs

·        Evaluation of business procedures

·        Business procedure inefficiencies


Module 2: Credit Control

·        Understanding customers

·        Is my customer credit worthy?

·        Credit control routines

·        Debt recovery through the courts

·        Statutory demands, Insolvency and Bankruptcy

·        VAT and Tax relief for Bad debts


Module 3: Procedures for credit control

·        Procedures and policies

·         Ledger currencies

·        Activities on debt collection

·        Payments, complaints and reports

·         Strategies of overdue

·         Customer excuses

·        Meetings

·        Complaints

·        Phone call preparations

·        Phone call script

·        Problems of cash flows


Module 4: Debt Management Agencies

·        Credit checking agencies

·        Factoring companies

·        Specialist Legal Services

·        The Courts

·        Debt Collection Agents


Module 5: Communication

·        Telephone Communication

·        Written Communication

·        How to deal with customer response






This training can also be customized for your institution upon request. You can also have it delivered your preferred location.

For further inquiries, please contact us through Mobile: +254 732 776 700/+254759285295 or Email:  


·        Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.


·        The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.


·        Accommodation is arranged upon request. For reservations contact us through

·        Mobile: +254732776700 / +254759285295

or Email: 

Call us on +254 732 776 700/ +254 759 285 295
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