INTRODUCTION

This highly interactive training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this training course, you will also learn how to stay in control whilst dealing with conflicting priorities. Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This training course will help you to do that.

COURSE OBJECTIVES

At the end of this training course you will:  

• Recognise how to prioritise and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviours
• Apply assertiveness to be more effective in the workplace

COURSE OUTLINE

Module 1

Taking Control of Your Work Life

• Understanding and Clarifying Purpose, Vision and Mission
• External and Internal Customer Service
• The Secret to Working Smarter rather than Harder
• Controlling, Prioritising and Organising Your Work
• Gaining an insight into your Strengths and Weaknesses
• Making Your Office User-friendly and Efficient

Module 2

Essential Administrative Skills

• Mind Mapping Techniques
• Right Brain / Left Brain Theory
• Managing Larger Projects to Meet Deadlines
• Planning and Problem Solving Skills
• Managing Meetings Effectively
• Working with more than One Manager

Module 3

Vital Communication Skills

• Communication Styles and When to Use Them
• Communicating with Confidence
• Win-Win Conflict Resolution
• Understanding and using Body Language
• Understanding Gender Differences in Communication
• Understanding Different Personality Types and How to Deal with them

Module 4

Developing as a Professional

• Listening Skills
• Creating a Professional Image
• Leadership Skills
• How to Make Presentations with Confidence and Power
• Painless Methods for Giving Corrective Feedback
• Best Practices for Delivering Positive Feedback

Module 5

Self-Empowerment and Self-Management

• Understanding the Main Causes of Stress
• How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
• The Essential Skills of Emotional Intelligence
• Using Emotional Intelligence at Work
• Becoming a more Proactive, Responsible and Self-aware Person
• Continuing Professional Development

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location.

For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: training@fineresultsresearch.org

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254732776700

or Email: training@fineresultsresearch.org

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.