|Course date: 06/04/2020 to 10/04/2020||Duration: 5 Days||Course fee: USD 800, KES 65,000||Registration closed, view 2018 course calender|
Organisations with a customer-focused outlook believe that the businesses long term successes dependent on the organisations commitment to customer satisfaction. Customer Focus requires vigilant integration of various factors that when combined will set the organisation apart from its competitors, attract and keep profitable customers as well as motivate staff and increase productivity. This training course has been designed to teach delegates the fundamental principles, practices and skills required that leading organisations employ to deliver world-class customer service experiences as well as explain the requirements to build a customer focused culture within a department or organisation.
By the end of the training, the participants should be able to;
TOPICS TO BE COVERED
The Importance of Customer Service
Improving Customer Service Techniques
Customer Service Assessment
This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: firstname.lastname@example.org
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: email@example.com
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: firstname.lastname@example.org
|Course Date: 06/04/2020 to 10/04/2020||Duration: 5 Days||Course fee: USD 800 , KES 65,000|
|Registration closed, view 2018 course calender|