INTRODUCTION

This Employee Relations training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation. The techniques in this workshop will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

DURATION

5 Days

COURSE OBJECTIVES

By the end of this training, participants will:

• Know how to introduce and manage an effective employee relationship programme
• Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
• Be able to deal with performance problems and modify the behaviour of employees
• Be able to influence the behaviour of managers and team leaders
• Be able to operate disciplinary procedures and grievance procedure
• Know how to manage absence
• Understand the role of an Employee Assistance programme

COURSE OUTLINE

Module 1

The Core Role of Employee Relations

• The Context
• Change Management
• Understanding the Rationale of ER
• The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
• The Distinction between the Role of ER and the Role of the Manager
• The Impact on Policies and Procedures
• The Psychological Contract

Module 2

The ER Function in Practice

• Communications
• Team Briefing
• Consultation
• Discipline - Gross Misconduct
• Discipline - Poor Performance
• Appeals
• Handling Sickness Absence

Module 3

Supporting the Manager, Supervisor or Team Leader

• Grievances
• Conducting the Grievance Interview
• Management’s Right to Manage
• Equal Opportunities
• Discrimination
• Equality and Diversity
• Harassment and Bullying
• Motivation 

Module 4

Managing Employee Performance and Engagement

• The Performance Management Process
• Motivation and Goal Theory
• Giving Feedback and Coaching
• Informal Participative Decision-making Programmes
• Job Enrichment
• Self Managed Work Teams
• Quality Circles and Kaizen
• Formal and Informal Consultation Programmes
• Employee Assistance Programmes

Module 5

Conflict Resolution - Documentation and Software

• Getting the Best from People
• Techniques for Resolving Conflict
• Conflict Management Programmes
• The Ground Rules
• Workplace Investigations
• The Importance of Good Records – consider cloud-based software
• Personal Development Planning

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location.

For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: training@fineresultsresearch.org

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254732776700

or Email: training@fineresultsresearch.org

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.