INTRODUCTION

Emotional Intelligence is the capacity to understand and manage one’s emotions. Emotional intelligence leaders are therefore considered as the ones who  are aware and  have an  understanding of their  own and  others’  emotion,  and  are  capable  of  using  that understanding to effectively motivate, inspire, challenge, and  connect  with  others. Such leaders are likely to manage stress and solve conflict effectively unlike traditional managers. They are also more linked with employee’s satisfaction and performance effectiveness than their traditional managers counterparts. This 5 days training course will help leaders manage their emotions, appropriately respond to those of others and improve personal effectiveness and team performance. Participants will acquire skills including   self-awareness, self-regulation, motivation, empathy, and social skills among others.

DURATION

5 Days

COURSE OBJECTIVES

At the end of the training, participants will learn how to:

• Develop greater self-awareness and strengthen their leadership
• Apply four core emotional intelligence competencies for achieving results
• Assess your own self-awareness and communication style
• Demonstrate the attributes of an emotionally intelligent leader
• Apply emotional intelligence in your work and personal life
• Develop strategies to manage your emotions in challenging situations
• Respond to difficult people by inspiring and fostering respect
• Build and maintain an emotionally intelligent team
• Relate the emotional intelligence with organization culture
• Define conflict and identify your style in conflict situations
• Apply a process for resolving workplace conflicts

WHO SHOULD ATTEND?

• Business leaders,
• Mangers,
• Emerging leaders in the organization.
• Individuals who desire to develop emotional intelligence in all aspects of their work and personal life

TOPICS TO BE COVERED

Module 1: What is Emotional Intelligence

• Benefits of emotional intelligence
• Four quadrants of emotional intelligence
• Self-awareness
• Self-Management 
• Self-Awareness 
• Self-Regulation 
• Self -Motivation 
• Empathy

Module 2: Four Skills in Emotional Intelligence and Verbal Communication Skills  

• How to Accurately Perceive Emotions 
• Use Emotions to Facilitate Thinking 
• Understand Emotional Meanings 
• Manage Emotions
• Focused Listening 
• Asking Questions 
• Communicating with Flexibility and  Authenticity

Module 3: Non?Verbal Communication Skills & Social Management and Responsibility

• Body Language 
• The Signals You Send to Others 
• It’s Not What You Say, It’s How You Say It  
• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module 4: Tools to Regulate Your Emotions & Gaining Control

• Self-Management and Self Awareness 
• Giving in Without Giving Up
• Using Coping Thoughts 
• Using Relaxation Techniques 
• Bringing it All Together 

Business Practices 

• Understand Emotions and How to Manage Them in  the Workplace 
• Role of Emotional Intelligence at Work 
• Disagreeing Constructively
• Creating a Powerful First Impression 
• Assessing a Situation  
• Managing emotions and stress in the workplace
• Behaviour, communication and language

Module 5: Relating emotional intelligence with organizational culture

• Five dimensions of organizational culture – job challenge, communication, trust, innovation and social cohesion.
• Relationship between culture and the organization
• The key characteristics of organizational culture
• Different images of organizations

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: training@fineresultsresearch.org

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: training@fineresultsresearch.org

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.